Technical Support phone hours are from 9am to 6pm (GMT +08:00). Please use our online ticket system, knowledge base and hosting resources if you need help outside this time.
Voice Support:
New York City London Shanghai Kuala Lumpur Tokyo
Sydney
Office Hours 9AM to 6PM (GMT +08:00) Monday thru Friday.
In order to provide efficient response times to billing, sales, and technical requests, we ask our customers to use our online ticket system to submit any account related questions. The ticket system will ask detailed questions regarding the topic you choose to enable our customer service representatives to answer your questions completely and efficiently.
